At FOODRIDE, accessible from FOODRIDE.IN, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by FOODRIDE and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in FOODRIDE. This policy does not apply to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to: To provide, personalise, preserve, and strengthen our products and services, such as to facilitate deliveries and other services, and to facilitate features that allow you to customise your FOODRIDE account; To carry out our responsibilities under any agreements we may have with you, as well as to provide you with applicable information and services; To administer and improve the security of our FOODRIDE Platform, as well as for internal operations such as debugging, data analysis, evaluating, research, quantitative models, and surveying. To provide you with information about services that we believe are similar to those you are already using, have inquired about, or may be of interest to you. If you are a registered user, we will send you information about these services via electronic means (e-mail, SMS, or phone). Understanding our users (what they do on our Services, what features they like, how they use them, and so on), improving the content and features of our Services (for example, by personalising content to your interests), processing and completing your transactions, making special offers, providing customer support, and processing and responding to your queries To generate and review reports and data about our user base and Service usage patterns, as well as to research them; To enable you to engage in any additional content of our Services; or To assess or comprehend the brand awareness we serve to you and others, as well as to deliver relevant marketing to you. If you are a supplier, restaurant, merchant, or delivery partner, you can track the status of an order placed by one of our consumers. to conduct academic studies in collaboration with academic partner Provide, operate, and maintain our website Improve, personalize, and expand our website Understand and analyze how you use our website Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes Send you emails Find and prevent fraud For the purposes stated above, we may combine information received from third parties with information you provide to us and information we collect about you. In addition, we may isolate and/or counter-information collected from you via the Services or other implies, including through the use of third-party web advanced analytics. As a result, this Policy does not limit our use and disclosure of consolidated and/or counter-information, and it may be used and disclosed to someone without restriction. We examine our FOODRIDE Platform log files, which may include Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This assists us in administering the website, learning about user behaviour on the site, improving our products and services, and gathering demographic information about our entire user base. Log Files FOODRIDE follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Cookies and Web Beacons Like any other website, FOODRIDE uses 'cookies. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of FOODRIDE. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on FOODRIDE, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that FOODRIDE has no access to or control over these cookies that are used by third-party advertisers. Third-Party Privacy Policies FOODRIDE's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Adherence to law

We are committed to privacy as per the law that we abide by the IT Act 2000 and 2008 to ensure your privacy. The primary goals of the IT Act, 2000 are as follows: providing legal recognition to all transactions conducted through electronic data exchange, other forms of electronic communication, or e-commerce in place of earlier paper-based communication. To protect the sensitive personal information you provide, we use vault and tokenization services provided by third-party service providers. Third-party service providers for our vault and tokenization services, as well as our payment gateway and payment processing, adhere to payment card industry standards (generally referred to as PCI compliant service providers). It is not recommended that you send your full credit/debit card information over unencrypted electronic platforms. If we have given you (or you have chosen) a username and password that allows you to access certain areas of the FOODRIDE Platform, you are responsible for keeping these details private. We request that you not share your password with anyone. Please be aware that information transmitted over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information transmitted via the FOODRIDE Platform. We will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access to your information once we have received it. When you create an account, you agree to receive emails from FOODRIDE. You can manage your email preferences by logging in [here] or by following the “unsubscribe” instructions in commercial email messages, but you cannot opt-out of receiving certain administrative notices, service notices, or legal notices from FOODRIDE. If you wish to withdraw your consent to the use and disclosure of your personal information as outlined in this Policy, please contact us at contact@foodride.in Please keep in mind that we may take some time to process such requests, and your request will take effect no later than 5 (Five) business days after we receive it, after which we will not use your data for any processing unless required by law. We may be unable to provide you with any or all Services if you withdraw your consent. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your data, under certain conditions. The right to object to processing – You have the right to object to our processing of your data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. FOODRIDE does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.